Delivery Policy

Capsule Patterns Digital Files Delivery Policy

Effective Date: 24.06.24

Welcome to Capsule Patterns! To ensure a smooth and satisfying experience for our customers, we have outlined our digital files delivery policy below. This policy details how you will receive your PDF sewing patterns upon purchase.

1. Immediate Download Link

  • Upon successful purchase, customers will receive an immediate download link on the order confirmation page.
  • This link allows instant access to the purchased PDF sewing pattern files.

2. Email Confirmation

  • Customers will also receive a confirmation email containing a download link.
  • The email will be sent to the address provided during the purchase process.
  • Please check your spam or junk folder if you do not see the email in your inbox.

3. Accessing Files Through Email Link

  • The download link in the confirmation email is permanent and can be used to access your files at any time.
  • There is no expiration date or limit on the number of times you can download your purchased files.

4. Download Issues

  • If you encounter any issues with downloading your files, please contact our customer support at [ capsulepatterns@gmail.com].
  • Provide your order number and a description of the problem for quicker resolution.

5. File Formats and Requirements

  • Our sewing patterns are delivered in PDF format.
  • Ensure you have a PDF reader installed on your device to view and print the patterns. Adobe Acrobat Reader is recommended and can be downloaded for free.

6. Licensing and Usage

  • The PDF sewing patterns purchased are for personal use only.
  • Redistribution, resale, or commercial use of our patterns is strictly prohibited.

7. Updates and Revisions

  • Customers will be notified via email if there are any updates or revisions to the patterns they have purchased.
  • Updated files will be accessible through the same download link provided at the time of purchase.

8. Refunds and Exchanges

  • Due to the digital nature of our products, we do not offer refunds or exchanges once a pattern has been downloaded.
  • If you experience a problem with your file or believe you have received the wrong item, please contact customer support for assistance.

9. Security

  • We take the security of your purchases seriously. All transactions are processed through secure payment gateways to protect your personal and financial information.

By making a purchase from Capsule Patterns, you agree to comply with this Digital Files Delivery Policy. We strive to provide the best experience for our customers and appreciate your understanding and cooperation.

If you have any questions or need further assistance, please do not hesitate to contact us at capsulepatterns@gmail.com, or use the contacts page.

Thank you for choosing Capsule Patterns!